Refund policy

Returns & Refunds

Our 30-day return policy means that you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@thandi-maya.co.za.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can also start the return process through the “Returns & Cancellations” link at the bottom of our website.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to assess the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (for example food, flowers, or plants), custom products (such as special orders or personalised items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you received. Once the return has been accepted, you can place a separate order for the new item.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and display the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@thandi-maya.co.za.