Privacy policy

Privacy Policy

Last updated: August 29, 2026

Thandi & Maya operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Thandi & Maya is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, where you live and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such personal information:

Contact details, including your name, address, billing address, shipping address, phone number and email address.
Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
Account information, including your username, password, security questions, preferences and settings.
Transaction information, including the items you view, add to your cart, add to your wishlist, purchase, return, exchange or cancel, and your past transactions.
Communications with us, including information you provide when communicating with us, such as when contacting customer support.
Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information, including information about your interaction with the Services and how and when you interact with or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies.
From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, personalising and improving the Services. We use your personal information to provide the Services, perform our contract with you, process payments, fulfil orders, remember your preferences and items you are interested in, send account notifications, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable reviews and provide a personalised shopping experience.
Marketing and advertising. We may use your personal information for marketing and advertising purposes, including sending marketing, advertising and promotional communications by email, text message or post and displaying online advertisements for products and services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, identify and investigate fraudulent, illegal, unsafe or harmful activity and protect our Services and users.
Communicating with you. We use your personal information to provide customer support, respond to your requests, provide effective services and maintain our business relationship with you.
Legal reasons. We may use your personal information to comply with applicable laws or valid legal processes, including requests from authorities or government agencies, investigate or participate in potential or ongoing legal proceedings and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

With Shopify, vendors and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
With business and marketing partners to provide services and advertising.
When you request or authorise us to disclose certain information to third parties, such as to ship your products or when you use social media widgets or login integrations.
With our affiliates or within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce our terms and policies, or protect our Services, rights, users or others.

Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than your own.

For more information about how Shopify uses your personal information and the rights you may have, please review Shopify’s Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We are not responsible for the privacy or security of such websites or for the accuracy, completeness or reliability of information found on these websites.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children below the age of majority in your jurisdiction.

If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

The length of time we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

Right to access / know. You may have the right to request access to personal information we hold about you.
Right to deletion. You may have the right to request that we delete personal information we hold about you.
Right to correction. You may have the right to request that we correct inaccurate personal information.
Right to portability. You may have the right to receive a copy of personal information we hold about you and request that we transfer it to a third party, subject to applicable circumstances and exceptions.
Communication preferences. You may opt out of promotional emails at any time by using the unsubscribe option included in our emails. Even if you opt out, we may still send you non-promotional communications relating to your account or orders.

If you reside in the United Kingdom or European Economic Area, you may also have certain additional rights under applicable local laws, including:

Objection to and restriction of processing. You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of consent. Where we rely on consent to process your personal information, you have the right to withdraw that consent.

You may exercise these rights where indicated within the Services or by contacting us using the contact details below.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your request where permitted or required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country in which you live.

Where required by applicable law, we will use recognised mechanisms and safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.

We will publish the revised Privacy Policy on our website and update the “Last updated” date as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

Email: info@thandi-maya.co.za